FAQ

Custom insoles from A Step at a Time are designed for all kinds of footwear—from everyday shoes to running, cycling, skiing, and more. Your specific activity needs can be accommodated, often with stock items ordered especially for you .

  • Custom Insoles: From £220 (includes consultation, fabrication, fitting, and aftercare)

  • Ski boot insoles: From £160 (includes a free ski‑boot health check)
    Additional installment payment plans are available to help with affordability

Yes! There is a free initial consultation via phone or messaging. This helps identify your needs, shoe sizes/types, and prepare for an in-person appointment .

  • Expect a 1.5-hour session, including barefoot gait & movement analysis.

  • You’ll be asked to bring your current shoes (and extras, if preferred).

  • I use Sidas casting technology—feet are cast using vacuum cushions to capture accurate alignment, then heated base materials are molded and trimmed on the spot

Locally crafted in Ashford, Surrey by Alex Goldsmith, using Sidas custom products with a hands-on approach

  • Personalized one-on-one service ensures a great fit and continuous aftercare.

  • Flexible scheduling including evenings and weekends, free parking, and a friendly residential garden-room workshop

  • Yourself and your current shoes (you may bring multiple pairs that you'd like insoles for).

  • No special preparation is needed; barefoot assessment will be conducted, so dress comfortably

Yes—many conditions can benefit, including flat feet, posture issues, plantar fasciitis, Sever’s disease, leg‑length differences, injury recovery, etc. Custom support aims to relieve and prevent your specific problem .

Absolutely! Ski boot insoles start from £160 and include a complimentary ski-boot health check. Ask about additional ski boot adjustment services .

  • I use Sidas vacuum casting: cushions shape to your feet, a warmed base is molded and trimmed to create a precise insole structure.

  • Unlike over-the-phone orders, this method requires you to be present to ensure feet are scanned correctly and align with current biomechanics

Yes. If cost is a barrier, I offer installment plans because I want everyone to benefit from custom insoles .

  • Call now or message to arrange your free consultation.

  • On-site bookings are flexible—daytime, evenings, or weekends available.

  • Free parking and easy access in Ashford’s residential area.